Operations Manager: Lead Field Team & Client Success

Rentokil North America; Kent (WA); On-site; USD 63,000 - 101,000; Full time

Job summary

Rentokil North America is seeking an Operations Manager to lead a team of specialists, drive client service excellence, and support revenue growth across a regional territory. You will coordinate field operations, train staff, and collaborate with the sales team to expand business opportunities.

The role requires a Bachelor’s degree (preferred) and 3–5 years in a management role with strong communication and coaching skills. A valid driver’s license and willingness to travel are required.

Qualifications

• Bachelor's degree preferred.
• 3-5 years in a management role with emphasis in customer service.
• Success in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Previous experience in a route-oriented, service environment a plus.
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required

Skills

Verbal communication

Written communication

Leadership

Coaching

Education

Bachelor's degree (preferred)

Job description

Rentokil North America is seeking an Operations Manager to lead a team of specialists, drive client service excellence, and support revenue growth across a regional territory. You will coordinate field operations, train staff, and collaborate with the sales team to expand business opportunities.

The role requires a Bachelor’s degree (preferred) and 3–5 years in a management role with strong communication and coaching skills. A valid driver’s license and willingness to travel are required.