Operations Leader - Team Growth & Territory Travel

Rentokil Pest Control North America; St. Rose (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

Vacation days

Job summary

Rentokil Pest Control North America is seeking an Operations Manager to lead a team of service specialists, drive customer satisfaction, and coordinate field operations across the territory. The role involves supervising staff, guiding service delivery, and collaborating with sales for business growth.

The ideal candidate has 3-5 years in management focused on customer service, strong communication, and the ability to manage schedules and reports. A valid driver’s license is required.

Qualifications

• 3-5 years in a management role with emphasis in customer service.
• Bachelor’s degree preferred but not required.
• Proven ability to train, mentor, and coach service professionals.
• Excellent verbal and written communication skills.
• Experience in a route-oriented, service environment is a plus.
• Ability to obtain and maintain licenses/certificates as required by regulations.
• Must possess a valid driver’s license from state of residence.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Skills

Customer service leadership

Team management

Verbal and written communication

Coaching and mentoring

Problem solving

Education

Bachelor’s degree (preferred)

Tools

Driver’s license

Job description

Rentokil Pest Control North America is seeking an Operations Manager to lead a team of service specialists, drive customer satisfaction, and coordinate field operations across the territory. The role involves supervising staff, guiding service delivery, and collaborating with sales for business growth.

The ideal candidate has 3-5 years in management focused on customer service, strong communication, and the ability to manage schedules and reports. A valid driver’s license is required.