Operations Manager — Lead Field Team & Client Success

Rentokil Pest Control North America; Cheyenne (WY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Paid holidays

Job summary

Rentokil Pest Control North America is seeking an Operations Manager to lead a team of specialists, drive client satisfaction, and partner with the sales team on business development. You will manage daily operations, ensure service excellence, and monitor financial performance across your territory.

The role requires 3–5 years in a management role with a focus on customer service, strong communication, and the ability to travel within the territory.

Qualifications

• Bachelor’s degree (preferred but not required).
• 3-5 years in a management role with emphasis in customer service.
• Success in training, mentoring, and coaching service professionals.
• Must have excellent verbal and written communication skills.
• Previous experience in a route-oriented, service environment a plus.
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.
• Must possess a valid driver’s license from state of residence.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Skills

Leadership

Customer service

Communication

Coaching

Route management

Driver's license

Education

Bachelor’s degree (preferred)

Job description

Rentokil Pest Control North America is seeking an Operations Manager to lead a team of specialists, drive client satisfaction, and partner with the sales team on business development. You will manage daily operations, ensure service excellence, and monitor financial performance across your territory.

The role requires 3–5 years in a management role with a focus on customer service, strong communication, and the ability to travel within the territory.