Field Operations Leader: Team Growth & Service Excellence

Rentokil Initial Careers; Richmond (VA); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Vacation days

Paid holidays

Tuition reimbursement

Flexible schedule

Job summary

Rentokil North America, Inc. is seeking an Operations Manager to train, lead, and develop a team of service specialists. You will help achieve sales and revenue goals, ensure client loyalty, and manage field routing and account management.

The role requires 3–5 years in a management role with emphasis on customer service; a bachelor’s degree is preferred. Travel within the territory and a flexible schedule are expected. Benefits start day one for full-time colleagues.

Qualifications

• Bachelor's degree preferred but not required.
• 3-5 years in a management role with emphasis in customer service.
• Proven ability to train, mentor, and coach service professionals.
• Must have excellent verbal and written communication skills.
• Previous experience in a route-oriented, service environment is a plus.
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.
• Must possess a valid driver’s license from state of residence.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required.

Skills

Management experience

Customer service focus

Verbal and written communication

Education

Bachelor's degree (preferred)

Job description

Rentokil North America, Inc. is seeking an Operations Manager to train, lead, and develop a team of service specialists. You will help achieve sales and revenue goals, ensure client loyalty, and manage field routing and account management.

The role requires 3–5 years in a management role with emphasis on customer service; a bachelor’s degree is preferred. Travel within the territory and a flexible schedule are expected. Benefits start day one for full-time colleagues.