Field Operations Leader

Rentokil Initial; Marinette (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits starting day 1

Tuition reimbursement

401(k) with company match

Paid time off

Job summary

Rentokil Initial is seeking a results-driven professional to lead technician recruitment, onboarding, and ongoing coaching to maximize staff retention and service excellence across branches.

You will oversee staffing levels for residential and commercial pest services, monitor performance, and ensure customer satisfaction while maintaining safety and regulatory compliance. Travel within assigned territory is required.

Qualifications

• Experience in recruiting and staff development.
• Strong leadership and motivation abilities.
• Effective communication skills (verbal and written).
• Ability to build rapport with customers and employees.

Responsibilities

• Oversee technician training, coaching, development, and accountability to maximize success and retention.
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians.
• Review and evaluate technician performance through ride-alongs and audits.
• Respond to customer concerns with diligence and empathy.
• Ensure service quality to maximize customer retention.
• Monitor branch scheduling and ensure efficient appointment completion.
• Maintain safety standards and regulatory compliance.
• Manage inventory of pest/termite control products.

Skills

Recruiting

Leadership

Training

Customer service

Scheduling

Education

High school diploma

Tools

MS Office

ATS

Job description

Rentokil Initial is seeking a results-driven professional to lead technician recruitment, onboarding, and ongoing coaching to maximize staff retention and service excellence across branches.

You will oversee staffing levels for residential and commercial pest services, monitor performance, and ensure customer satisfaction while maintaining safety and regulatory compliance. Travel within assigned territory is required.