Operations Manager — Field Service & Growth Leader

Rentokil North America; Billings (MT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan with company-m匹

Tuition Reimbursement

Paid holidays

Flexible schedule

Job summary

Rentokil North America is seeking an Operations Manager to lead a team of specialists, ensure client satisfaction, and drive revenue growth. You will oversee service quality, coordinate field routing, and collaborate with the sales team on business development in the Billings area.

The role requires strong communication, leadership ability, and a willingness to travel daily across the territory. A Bachelor’s degree is preferred, with 3–5 years in a management role in customer service.

Qualifications

• Bachelor's degree preferred but not required.
• 3–5 years in a management role with emphasis in customer service.
• Experience in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.

Responsibilities

• Manage daily operations of specialists to provide superior service to clients.
• Direct staff in operations, service, and client care.
• Oversee basic financial performance including revenue growth and expense control.
• Travel daily throughout territory to meet clients and support sales teams.
• Work a flexible schedule, including early mornings and weekends when needed.
• Submit weekly, monthly, and yearly performance reports.

Skills

Management experience

Customer service focus

Leadership skills

Verbal and written communication

Education

Bachelor's degree

Job description

Rentokil North America is seeking an Operations Manager to lead a team of specialists, ensure client satisfaction, and drive revenue growth. You will oversee service quality, coordinate field routing, and collaborate with the sales team on business development in the Billings area.

The role requires strong communication, leadership ability, and a willingness to travel daily across the territory. A Bachelor’s degree is preferred, with 3–5 years in a management role in customer service.