Operations Leader: Drive Growth & Exceptional Service

The National Urban League, Inc.; Billings (MT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Vacation and holidays

Job summary

Rentokil North America is seeking an Operations Manager in Billings, MT to lead a team of service specialists, drive client satisfaction, and support revenue growth. The role requires coordinating field operations, routing, and daily reporting while working with sales on business development.

You will travel within the territory, mentor staff, and maintain compliance with licenses and safety standards, with a schedule that may include early mornings and weekends.

Qualifications

• Bachelor's degree preferred.
• 3–5 years in a management role with emphasis on customer service.
• Experience in training, mentoring and coaching service professionals.
• Excellent verbal and written communication skills.
• Previous experience in a route-oriented service environment is a plus.
• Must obtain and maintain licenses/certificates as required by federal, state, and local regulations.

Responsibilities

• Manage daily operations of specialists to provide superior customer service.
• Provide direction to staff in operations, service, and client care.
• Oversee basic financial performance of operations including revenue growth and expense control.
• Travel within territory to visit clients and support business development with sales.
• Maintain a flexible schedule including early mornings and weekends when needed.
• Submit weekly, monthly, and yearly reports as required.

Skills

Leadership

Customer service

Communication skills

Team management

Training

Education

Bachelor's degree (preferred)

Tools

Valid driver’s license

Job description

Rentokil North America is seeking an Operations Manager in Billings, MT to lead a team of service specialists, drive client satisfaction, and support revenue growth. The role requires coordinating field operations, routing, and daily reporting while working with sales on business development.

You will travel within the territory, mentor staff, and maintain compliance with licenses and safety standards, with a schedule that may include early mornings and weekends.