Field Operations Manager — Lead Team, Drive Growth

Orange County Naacp; Billings (MT); On-site; USD 70,000 - 100,000; Full time

Job summary

Rentokil North America is seeking an Operations Manager in Billings, MT to lead a team of service specialists, drive client satisfaction, and support business development. The role requires coordinating schedules, routes, and client relations across the territory while ensuring compliance and quality service.

The ideal candidate will have 3–5 years in management with a focus on customer service, strong communication skills, and the ability to travel as needed.

Qualifications

• Bachelor’s degree preferred but not required.
• 3–5 years in a management role with emphasis in customer service.
• Proven success in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.

Responsibilities

• Manage daily operations of specialists to provide exceptional customer service.
• Direct staff across operations, services, and client care.
• Oversee basic financial performance: revenue growth and expense control.
• Travel within territory to visit clients and support business development.
• Submit weekly, monthly, and yearly performance reports.

Skills

Customer service management

Team leadership

Verbal and written communication

Sales coordination

Education

Bachelor's degree

Job description

Rentokil North America is seeking an Operations Manager in Billings, MT to lead a team of service specialists, drive client satisfaction, and support business development. The role requires coordinating schedules, routes, and client relations across the territory while ensuring compliance and quality service.

The ideal candidate will have 3–5 years in management with a focus on customer service, strong communication skills, and the ability to travel as needed.