Field Operations Manager - Team Training & Revenue Growth

Sigma Gamma Rho Sorority, Inc.; Billings (MT); On-site; USD 70,000 - 90,000; Full time

Job summary

Rentokil North America in Billings, MT is seeking an Operations Manager to lead a team of specialists, drive customer service excellence, and help achieve sales and revenue goals.

This role oversees scheduling, field routing, client QC audits, and account management. Travel across the territory, mentor staff, and collaborate with the sales team on business development. A bachelor’s degree is preferred; a valid driver's license is required; flexible hours and occasional weekend work.

Qualifications

• Bachelor’s degree (preferred but not required)
• 3-5 years in a management role with emphasis in customer service
• Success in training, mentoring, and coaching service professionals
• Excellent verbal and written communication skills
• Previous experience in a route-oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
• Must possess a valid driver’s license from state of residence

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Skills

Team leadership

Customer service

Communication skills

Field routing knowledge

Education

Bachelor’s degree

Job description

Rentokil North America in Billings, MT is seeking an Operations Manager to lead a team of specialists, drive customer service excellence, and help achieve sales and revenue goals.

This role oversees scheduling, field routing, client QC audits, and account management. Travel across the territory, mentor staff, and collaborate with the sales team on business development. A bachelor’s degree is preferred; a valid driver's license is required; flexible hours and occasional weekend work.