Field Operations Manager — Growth & Travel

Rentokil Pest Control North America; Billings (MT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits: Medical, Dental, VIsn

401(k) with company matching

Vacation and sick days

Company-paid holidays & floating days

Job summary

Rentokil Pest Control North America is seeking an Operations Manager to lead a team of specialists in Billings, MT. You will drive client satisfaction, coordinate field operations, and partner with the sales team on business development.

The role requires 3–5 years in a management setting focused on customer service, plus the ability to train, mentor, and coach staff; a valid driver's license is required due to regular field travel.

Qualifications

• Bachelor’s degree preferred but not required.
• 3–5 years in a management role with emphasis in customer service.
• Experience in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Route-oriented, service environment experience a plus.
• Ability to obtain and maintain licenses/certificates as required by regulations.
• Must possess a valid driver’s license.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service.
• Offer direction to staff in operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required.

Skills

People management

Customer service

Communication skills

Team leadership

Flexibility

Driver's license

Education

Bachelor’s degree (preferred)

Job description

Rentokil Pest Control North America is seeking an Operations Manager to lead a team of specialists in Billings, MT. You will drive client satisfaction, coordinate field operations, and partner with the sales team on business development.

The role requires 3–5 years in a management setting focused on customer service, plus the ability to train, mentor, and coach staff; a valid driver's license is required due to regular field travel.