Operations Manager — Field Service & Team Growth

Rentokil North America; Reading (Berks County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Vacation days

Holidays

Tuition reimbursement

Career growth

Job summary

Rentokil North America is seeking an Operations Manager to lead a team of specialists, drive customer service excellence, and manage field operations across a defined territory.

The role involves coordinating with the sales team, ensuring compliance with regulations, and maintaining a flexible schedule including early mornings and weekends as needed. A Bachelor's degree is preferred and a valid driver's license is required.

Qualifications

• Bachelor's degree preferred but not required.
• 3-5 years in a management role with emphasis in customer service.
• Success in training, mentoring, and coaching service professionals.
• Must have excellent verbal and written communication skills.
• Previous experience in a route-oriented, service environment a plus.
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.
• Must possess a valid driver's license from state of residence.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to clients.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required.

Skills

Verbal communication

Written communication

Education

Bachelor's degree

Job description

Rentokil North America is seeking an Operations Manager to lead a team of specialists, drive customer service excellence, and manage field operations across a defined territory.

The role involves coordinating with the sales team, ensuring compliance with regulations, and maintaining a flexible schedule including early mornings and weekends as needed. A Bachelor's degree is preferred and a valid driver's license is required.