Territory Operations Manager: Client Service & Growth

RNA Rentokil North America; Grand Island (NE); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Holidays & leave

Career growth opportunities

Job summary

Rentokil North America is seeking an Operations Manager to lead a team of specialists, drive customer satisfaction, and coordinate field activities. You will oversee operations, support sales, and monitor financial performance across a defined territory.

The role requires a Bachelor’s degree (preferred) and 3–5 years in management with a service focus, plus strong communication skills and a valid driver’s license. Expect a fast-paced environment with regional travel and growth opportunities.

Qualifications

• Bachelor’s degree (preferred but not required).
• 3–5 years in a management role with emphasis in customer service.
• Experience in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Previous experience in a route-oriented, service environment is a plus.
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.
• Must possess a valid driver’s license from state of residence.

Responsibilities

• Manage daily operations of specialists to provide superior client service.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required.

Skills

Staff management

Customer service

Verbal communication

Written communication

Route service experience

Driver's license

Education

Bachelor’s degree

Job description

Rentokil North America is seeking an Operations Manager to lead a team of specialists, drive customer satisfaction, and coordinate field activities. You will oversee operations, support sales, and monitor financial performance across a defined territory.

The role requires a Bachelor’s degree (preferred) and 3–5 years in management with a service focus, plus strong communication skills and a valid driver’s license. Expect a fast-paced environment with regional travel and growth opportunities.