Field Operations Manager — Growth & Client Service Leader

Kappa Alpha PSI Fraternity, Inc.; Billings (MT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits start day 1

Health, dental, vision and life ins.

401(k) with company matching

Job summary

Rentokil North America, Inc. in Billings, MT is seeking an Operations Manager to lead a team of specialists, ensuring exceptional client service and driving revenue through effective field operations.

You will travel regionally, partner with the sales team on business development, and manage daily operations with a focus on financial performance. A flexible schedule and strong communication skills are essential.

Qualifications

• Bachelor’s degree preferred but not required.
• 3–5 years in a management role with emphasis in customer service.
• Excellent verbal and written communication skills.
• Experience in a route-oriented, service environment is a plus.
• Ability to obtain/maintain required licenses/certificates and a valid driver’s license.

Responsibilities

• Manage daily operations of specialists to provide superior customer service.
• Provide direction to staff in operations, service, and client care.
• Oversee basic financial performance: revenue growth and expense control.
• Travel within territory to visit clients, support specialists, and collaborate with sales for business development.
• Work flexible schedule including early mornings and weekends.
• Submit weekly, monthly, and yearly reports as required.

Skills

Verbal communication

Written communication

Customer service

Leadership

Routing/field operations

Education

Bachelor's degree (preferred)

Job description

Rentokil North America, Inc. in Billings, MT is seeking an Operations Manager to lead a team of specialists, ensuring exceptional client service and driving revenue through effective field operations.

You will travel regionally, partner with the sales team on business development, and manage daily operations with a focus on financial performance. A flexible schedule and strong communication skills are essential.