Operations Manager: Drives Customer Experience & Growth

Metropolis Technologies; Los Angeles (CA); In loco; USD 80.000 - 90.000; Tempo pieno

Descrizione del lavoro

SP+ in Los Angeles is hiring a general manager to lead a diverse team focused on delivering exceptional client experiences and efficient operations. You will manage staffing, budgets, and vendor relationships while ensuring safety, security, and compliant cash controls across a busy parking network.

The role emphasizes profitability, service excellence, and the ongoing development of team members in a dynamic environment with rigorous standards.

Competenze

• Leads, manages and motivates a diverse team to deliver service excellence.
• Delivers exceptional customer experience and seeks innovative solutions to problems.
• Experience in budgeting and P&L review is a plus.
• Able to react quickly and solve problems.
• Proficiency with MS Office and willingness to learn internal systems.

Mansioni

• Resolve client requests and proactively communicate improvements to operations.
• Hire, develop, train and supervise a diverse, Promise-driven team; manage staffing levels.
• Ensure proper parking, security and cash control procedures are followed.
• Maximize profitability through revenue growth, marketing, cash controls and budgets.
• Identify procurement and vendor service needs for the location.
• Perform accounts payable, payroll and petty cash duties.
• Monitor facility maintenance and cleanliness standards.
• Review damage claims and improve safety programs to prevent recurrence.
• Ensure compliance with OSHA through established policies and procedures.

Conoscenze

Team leadership

Customer experience

Budget & P&L

Problem solving

MS Office

Strumenti

Microsoft Office

Descrizione del lavoro

SP+ in Los Angeles is hiring a general manager to lead a diverse team focused on delivering exceptional client experiences and efficient operations. You will manage staffing, budgets, and vendor relationships while ensuring safety, security, and compliant cash controls across a busy parking network.

The role emphasizes profitability, service excellence, and the ongoing development of team members in a dynamic environment with rigorous standards.