Operations Manager — Customer Experience & P&L

Metropolis Technologies; Miami Beach (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

SP+, a Metropolis company, is seeking an Operations role in Miami Beach, FL to lead a diverse team and ensure top-tier client experiences. You will manage staffing, budgeting, cash controls, and safety compliance across the parking facility.

Responsibilities include overseeing procurement, payroll, maintenance, and vendor relations while driving profitability and adherence to OSHA standards. Must possess a valid state driver’s license and support a compliant, service-oriented operation.

Qualifications

• Leads, develops, and supervises a diverse team to deliver services.
• Delivers outstanding customer experience and client satisfaction.
• Experience with budgeting and P&L review is a plus.
• Able to react quickly and solve problems.
• Proficient with Microsoft Office and internal systems.

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise‑driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Leadership & team management

Customer service excellence

Budget & P&L experience

Problem solving

MS Office / systems literacy

Job description

SP+, a Metropolis company, is seeking an Operations role in Miami Beach, FL to lead a diverse team and ensure top-tier client experiences. You will manage staffing, budgeting, cash controls, and safety compliance across the parking facility.

Responsibilities include overseeing procurement, payroll, maintenance, and vendor relations while driving profitability and adherence to OSHA standards. Must possess a valid state driver’s license and support a compliant, service-oriented operation.