Operations Manager: Client Experience & Profitability

SP Plus Corporation; Los Angeles (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSAs

Disability insurance

Life insurance

401k

Paid time off

Job summary

SP+ is seeking a leader in Los Angeles to manage operations, drive revenue, and oversee staff and safety procedures. You will supervise a diverse team, ensure cash control, and handle accounting tasks while maintaining high service standards for clients.

The role requires budgeting experience, strong problem-solving, and a proactive approach to customer satisfaction. Competitive salary with benefits in a parking operations environment.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about delivering exceptional customer experience and client satisfaction.
• Prior experience developing budgets and P&L review is a plus.
• Ability to react and problem-solve quickly.
• Experience using common computer applications and learning internal programs.

Responsibilities

• Deliver on our Promise by resolving client requests and concerns efficiently and communicating proactively with clients.
• Hire, develop, train, and supervise a diverse team to deliver superior customer experience.
• Ensure proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development and budget management.
• Identify procurement and vendor service needs for the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance and cleanliness standards.
• Monitor and review damage claims and improve safety plans.

Skills

People leadership

Customer focus

Budgeting

P&L experience

Problem solving

MS Office

Tools

Microsoft Office Suite

Job description

SP+ is seeking a leader in Los Angeles to manage operations, drive revenue, and oversee staff and safety procedures. You will supervise a diverse team, ensure cash control, and handle accounting tasks while maintaining high service standards for clients.

The role requires budgeting experience, strong problem-solving, and a proactive approach to customer satisfaction. Competitive salary with benefits in a parking operations environment.