Operations Manager: Customer Experience & Profitability

SP Plus Corporation; San Jose (CA); On-site; USD 77,000 - 82,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible spending accounts

Long/short term disability

Life insurance

401k

Job summary

SP+ in San Jose is seeking an operations leader to oversee a diverse team and ensure premier client service within a fast-paced parking environment.

You will manage staffing, budgets, cash controls, security, and maintenance while driving revenue growth and ensuring OSHA/compliance. A valid driver’s license and strong leadership, problem-solving, and communication skills are essential.

Qualifications

• Demonstrated ability to lead, manage and motivate a diverse team.
• Passionate about delivering exceptional customer experiences and client satisfaction.

Responsibilities

• Deliver on our Promise by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Leadership

Customer service

Budgeting/P&L

Problem-solving

Microsoft Office

Job description

SP+ in San Jose is seeking an operations leader to oversee a diverse team and ensure premier client service within a fast-paced parking environment.

You will manage staffing, budgets, cash controls, security, and maintenance while driving revenue growth and ensuring OSHA/compliance. A valid driver’s license and strong leadership, problem-solving, and communication skills are essential.