Operations Manager — Customer Experience & Profitability

SP+; Dallas (TX); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

Disability insurance

Life insurance

401k

Paid time off

Job summary

SP+, a Metropolis company, is reinventing parking through checkout-free experiences. This Operations Manager role is based in Dallas, TX, and oversees a diverse team to deliver superior client service while managing budgets, cash controls, and safety compliance.

The position emphasizes staff development, procurement oversight, and timely financial reporting. Ideal candidates bring leadership ability, budget/P&L experience, and a knack for rapid problem-solving, with strong MS Office proficiency

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Strong focus on delivering excellent customer experience and client satisfaction.
• Experience developing budgets and P&L reviews.
• Ability to react and problem-solve quickly.
• Proficiency with computer applications; able to learn internal programs.

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees.
• Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Lead and motivate team

Customer experience focus

Budgeting and P&L experience

Problem solving

MS Office Suite

Tools

Microsoft Office Suite

Job description

SP+, a Metropolis company, is reinventing parking through checkout-free experiences. This Operations Manager role is based in Dallas, TX, and oversees a diverse team to deliver superior client service while managing budgets, cash controls, and safety compliance.

The position emphasizes staff development, procurement oversight, and timely financial reporting. Ideal candidates bring leadership ability, budget/P&L experience, and a knack for rapid problem-solving, with strong MS Office proficiency