Operations Manager - Customer Experience Leader

Metropolis Technologies; Salem (VA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

SP+, a Metropolis company, is seeking an experienced operations leader for our Salem, VA location. You will oversee client service delivery, staffing, budgeting, and compliance within our parking operations, ensuring a high-quality customer experience.

You will manage a diverse team, drive cash control, payroll, and accounts payable functions, and contribute to profitability through revenue development and cost reviews.

Qualifications

• Leads, manages and motivates a diverse team.
• Experience developing budgets and P&L review is a plus.
• Ability to react and problem-solve quickly.
• Proficiency with MS Office and internal systems.

Responsibilities

• Deliver on promises by resolving client requests and communicating improvements.
• Hire, develop, train, and supervise a diverse team.
• Ensure proper parking, security, and cash control procedures.
• Maximize profitability through revenue development and budget management.
• Perform accounts payable, payroll, and petty cash tasks.
• Monitor facility maintenance and safety compliance.

Skills

Leadership

Budgeting & P&L

Problem solving

Customer service orientation

Adaptability

Tools

Microsoft Office Suite

Job description

SP+, a Metropolis company, is seeking an experienced operations leader for our Salem, VA location. You will oversee client service delivery, staffing, budgeting, and compliance within our parking operations, ensuring a high-quality customer experience.

You will manage a diverse team, drive cash control, payroll, and accounts payable functions, and contribute to profitability through revenue development and cost reviews.