Operations Manager - Customer Experience & Growth

SP Plus Corporation; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

SP+, a Metropolis Company, is reinventing parking with AI-powered, checkout-free experiences. We are seeking a hands-on operations leader in Cincinnati to guide a diverse team, deliver top-tier customer service, and drive profitability in a fast-paced environment.

You will oversee staffing, budgeting, accounts, and safety programs while maintaining high standards of security and compliance. Join us to help shape the future of parking operations.

Qualifications

• Ability to lead, manage and motivate a diverse team.
• Strong focus on delivering exceptional customer experience.
• Experience budgeting and P&L review is a plus.
• Capable of rapid problem-solving.
• Proficient with common computer applications; ability to learn internal systems.

Responsibilities

• Deliver on our Promise by resolving client requests and concerns efficiently and proactively communicating with clients on improvements.
• Hire, develop, train, and supervise a diverse team; ensure staffing levels to deliver superior customer experience.
• Ensure proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control, expense reviews, and budgeting.
• Identify procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Review damage claims and implement safety improvements.
• Implement policies to ensure OSHA compliance.

Skills

Leadership and team management

Customer service excellence

Budgeting and P&L oversight

Problem solving and quick thinking

MS Office proficiency

Job description

SP+, a Metropolis Company, is reinventing parking with AI-powered, checkout-free experiences. We are seeking a hands-on operations leader in Cincinnati to guide a diverse team, deliver top-tier customer service, and drive profitability in a fast-paced environment.

You will oversee staffing, budgeting, accounts, and safety programs while maintaining high standards of security and compliance. Join us to help shape the future of parking operations.