Operations Lead - Customer Experience & Growth

Metropolis Technologies; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

SP+ is seeking a results-driven operations leader at our Cincinnati location. You will manage parking operations, build a high-performing team, and ensure top-notch client service while controlling budgets and safety standards.

The role requires team leadership, budget awareness, problem-solving, and proficiency with Microsoft Office. You will supervise daily duties, improve processes, and ensure OSHA compliance.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Team leadership

Customer experience focus

Budgeting / P&L

Problem solving

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

SP+ is seeking a results-driven operations leader at our Cincinnati location. You will manage parking operations, build a high-performing team, and ensure top-notch client service while controlling budgets and safety standards.

The role requires team leadership, budget awareness, problem-solving, and proficiency with Microsoft Office. You will supervise daily duties, improve processes, and ensure OSHA compliance.