Operations Manager - Customer Experience & Profitability

SP Plus Corporation; San Antonio (TX); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Long/short term disability

Life insurance

401k

Paid time off

Job summary

SP+ is seeking a results-oriented Operations/Facilities Manager in San Antonio to lead a diverse team and ensure top-tier client service. The role emphasizes staffing, training, cash control, budgeting, and safety compliance to maximize profitability and deliver consistent, reliable operations for parking facilities.

Responsibilities include staff development, vendor management, accounts, payroll, facility maintenance, and OSHA compliance, with a focus on delivering outstanding client

Qualifications

• Demonstrated ability to lead, manage and motivate a diverse team.
• Passionate about delivering the best customer experience and client satisfaction.
• Experience developing budgets and P&L review is a plus.
• Ability to react and solve problems quickly.
• Proficiency with Microsoft Office and learning internal programs.

Responsibilities

• Resolve client requests and communicate proactively to improve operations.
• Hire, develop, train, and supervise a diverse team to deliver a superior customer experience.
• Ensure proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control, expense reviews, and budgeting.
• Identify procurement and vendor service needs for the location.
• Perform general accounting duties including accounts payable, payroll, and petty cash.
• Monitor facility maintenance and cleanliness standards.
• Review damage claims and implement safety plans to prevent recurrence.
• Ensure compliance with OSHA laws and company policies.

Skills

Lead a diverse team

Customer service excellence

Budgeting and P&L

Problem solving

MS Office / computer systems

Tools

Microsoft Office Suite

Internal software systems

Job description

SP+ is seeking a results-oriented Operations/Facilities Manager in San Antonio to lead a diverse team and ensure top-tier client service. The role emphasizes staffing, training, cash control, budgeting, and safety compliance to maximize profitability and deliver consistent, reliable operations for parking facilities.

Responsibilities include staff development, vendor management, accounts, payroll, facility maintenance, and OSHA compliance, with a focus on delivering outstanding client