Operations Manager - Client Experience & Profitability

SP Plus Corporation; Erlanger (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

SP+ in Erlanger, KY is seeking a capable operations leader to manage client services and drive performance across the parking network. You will hire, train, and supervise staff, oversee budgets and cash controls, and ensure compliance with safety and OSHA requirements.

The role emphasizes proactive client communications, staff development, and maintaining high standards for service quality and profitability at multiple locations in North America.

Qualifications

• Demonstrates ability to lead, manage and motivate team members.
• Passionate about customer service and client satisfaction.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

Responsibilities

• Deliver premier customer service to our clients. Resolve client requests and concerns efficiently.
• Ensure proactive communication with clients regarding opportunities to improve operations.
• Supervise valet attendant relations with clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically.
• Hire, develop, train, and supervise a team of employees.
• Identify proper staffing levels to complete duties, deliver superior customer service, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximizing profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims.Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence ofsimilar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Job description

SP+ in Erlanger, KY is seeking a capable operations leader to manage client services and drive performance across the parking network. You will hire, train, and supervise staff, oversee budgets and cash controls, and ensure compliance with safety and OSHA requirements.

The role emphasizes proactive client communications, staff development, and maintaining high standards for service quality and profitability at multiple locations in North America.