Operations & Logistics Admin - Customer Care Lead

FedEx Group; Zionsville (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical specialist to support hub and station operations, including linehaul, QA and customer service. You will handle data entry, reporting and front-line customer inquiries to help optimize delivery times.

Role requires strong MS Office skills, high accuracy, and the ability to multitask in a fast-paced environment with minimal travel. Early afternoon/evening shifts may apply.

Qualifications

• High School Diploma or GED required.
• Four years of customer service, clerical, or related experience; dock ops/distribution center preferred.
• Typing, data entry and use of phone, copier, and fax.
• Experience with Microsoft Office and web-based applications.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Enter data in systems to support functional areas and compile reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with audits and data retrieval for BCAS reviews; support loss prevention efforts.

Skills

Typing

Data entry

Phone etiquette

Copier usage

Fax usage

Microsoft Office

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented clerical specialist to support hub and station operations, including linehaul, QA and customer service. You will handle data entry, reporting and front-line customer inquiries to help optimize delivery times.

Role requires strong MS Office skills, high accuracy, and the ability to multitask in a fast-paced environment with minimal travel. Early afternoon/evening shifts may apply.