Operations Leadership Trainee: 18-Month Path to Leadership

Ryder System, Inc.; Harvey (IL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Comprehensive training and development

Company 401(k) with matching

12 weeks paid maternity leave

Paid time off for military veterans

Job summary

Ryder System, Inc. in Harvey, IL is seeking a Customer Service Coordinator to join a dynamic team and grow within a Fortune 500 company.

The role is part of an 18-month Operations Management Trainee program designed to develop leadership and operational knowledge through collaboration across departments. The position emphasizes customer relationship activities, cost management, and cross-functional work with Maintenance, Asset Management, Sales, and Marketing to deliver high-quality service and

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Responsibilities

• Manage customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Skills

Attention to detail

Verbal and written communication

Organizational skills

Multi-tasking

Self-driven

Mechanical skills

Interpersonal skills

Independent and team work

Education

Bachelor's degree

Tools

Excel

Word

Job description

Ryder System, Inc. in Harvey, IL is seeking a Customer Service Coordinator to join a dynamic team and grow within a Fortune 500 company.

The role is part of an 18-month Operations Management Trainee program designed to develop leadership and operational knowledge through collaboration across departments. The position emphasizes customer relationship activities, cost management, and cross-functional work with Maintenance, Asset Management, Sales, and Marketing to deliver high-quality service and