Operations Leadership Trainee (18-Month Program)

Ryder Supply Chain Solutions; Harvey (IL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Stock purchase options

Performance-based increases

Job summary

Ryder is seeking a Customer Service Coordinator in Harvey, IL for a 2nd shift (Tue-Sat, 2:00pm-10:00pm) within the Operations Management Trainee program. This 18-month training develops leadership and operational knowledge while supporting customer retention and efficiency.

Bachelor’s degree is required; relocation may be needed. The role offers a structured path with mentorship and a comprehensive benefits package, including a 401(k) with company match and growth opportunities.

Qualifications

• Bachelor’s Degree required.
• 1 year or more in customer service with issues resolution experience preferred.
• Strong PC knowledge including spreadsheet and word processing software packages (MS Office).
• Basic understanding of Business Finance, controls and metrics.

Responsibilities

• Maintain customer relationship activities with quality interface, proactive management, issue resolution and satisfaction.
• Coordinate with rental department to maximize utilization without compromising lease customers.
• Partner with Sales on customer calls for new business and satisfaction growth.
• Manage running costs and maintenance overheads; ensure policy and processes are followed.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Schedule PMs and oversee vehicle status updates; plan technician workload and training.

Skills

Customer service

Verbal & written communication

Time management

Multi-tasking

Flexibility

Mechanical skills

Interpersonal skills

Teamwork

Education

Bachelor’s Degree

Tools

MS Office

Spreadsheet

Word processing

Job description

Ryder is seeking a Customer Service Coordinator in Harvey, IL for a 2nd shift (Tue-Sat, 2:00pm-10:00pm) within the Operations Management Trainee program. This 18-month training develops leadership and operational knowledge while supporting customer retention and efficiency.

Bachelor’s degree is required; relocation may be needed. The role offers a structured path with mentorship and a comprehensive benefits package, including a 401(k) with company match and growth opportunities.