Operations Manager: Technician Growth & Service Excellence

Ehrlich Pest Control; Pennsylvania; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health benefits from day 1

Tuition reimbursement (FT)

401(k) with company match

Paid vacation & holidays

Job summary

Ehrlich Pest Control, part of the Rentokil family, seeks a leader to oversee technician recruiting, training, and accountability across our Pennsylvania operations. The role aims to maximize technician success, retention, and service quality to boost customer satisfaction and loyalty.

Travel up to 100% within assigned territories is required, with responsibilities spanning staffing plans, coaching teams, safety, and regulatory compliance while delivering top-tier pest control service.

Qualifications

• High school diploma or GED required.
• Maintain licenses/certificates as required by regulations.
• Maintain valid driver’s license.

Responsibilities

• Oversee technician training, coaching, development, and regular cadence of accountability to maximize technician success and retention.
• Recruit/hire residential and/or commercial pest technicians to maintain staffing levels.
• Review and evaluate ongoing technician performance via ride-alongs and audits.
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close staffing gaps.
• Monitor branch scheduling to ensure customer appointments are efficient.
• Ensure safety standards are met and operations comply with regulations.
• Monitor and maintain inventory levels of pest/termite control products.

Skills

Problem solving

People leadership

Basic math

Communication

Customer rapport

Education

High school diploma

Licenses & certifications

Driver's license

Job description

Ehrlich Pest Control, part of the Rentokil family, seeks a leader to oversee technician recruiting, training, and accountability across our Pennsylvania operations. The role aims to maximize technician success, retention, and service quality to boost customer satisfaction and loyalty.

Travel up to 100% within assigned territories is required, with responsibilities spanning staffing plans, coaching teams, safety, and regulatory compliance while delivering top-tier pest control service.