Operations Leader — Parking & Customer Experience

SP Plus Corporation; Cleveland (OH); On-site; USD 53,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Flexible spending accounts

Job summary

SP+, a Metropolis Company, is seeking a leadership-focused operations professional in Cleveland, OH to manage a busy parking facility. You will supervise a diverse team, drive customer satisfaction, and oversee budgets and daily financial controls.

The role requires ensuring security, cash handling, and compliant operations while maximizing profitability. The position emphasizes staff development, process improvement, and proactive client service.

Qualifications

• Ability to lead, manage and motivate a diverse team.
• Passion for delivering exceptional customer experience.
• Experience developing budgets and P&L review is a plus.
• Ability to react and solve problems quickly.

Responsibilities

• Lead and supervise a diverse team to deliver superior customer service.
• Ensure proper parking, security, and cash control procedures.
• Maximize profitability through revenue development and budget management.
• Identify procurement and vendor service needs for the location.
• Perform general accounting duties such as accounts payable, payroll and petty cash.
• Monitor facility maintenance and safety compliance.

Skills

Leadership

Customer experience

Budgeting

Problem-solving

Microsoft Office

Tools

Microsoft Office

Job description

SP+, a Metropolis Company, is seeking a leadership-focused operations professional in Cleveland, OH to manage a busy parking facility. You will supervise a diverse team, drive customer satisfaction, and oversee budgets and daily financial controls.

The role requires ensuring security, cash handling, and compliant operations while maximizing profitability. The position emphasizes staff development, process improvement, and proactive client service.