Office Operations Leader - Assistant Director

Cornerstone Caregiving; Hamilton (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director to support the Operating Director by leading in-office staff and overseeing scheduling, administrative and operational functions. This exempt role requires coordinating on-call duties, ensuring client and staff satisfaction, and maintaining standards across the office.

The position involves managing office personnel, liaising with Home Base, handling client escalations, and ensuring state compliance.

Qualifications

• High school diploma or equivalent. Associates or Bachelor Degree preferred; may substitute with education/experience.
• Minimum of two years’ experience as Administrator and/or managing sales, customer service, and human resources functions within an office setting.
• Valid driver’s license and valid state auto insurance proof.

Responsibilities

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Primary communication between the office and Home Base, including payroll notes, shift verification, and updates.
• Client Management: Handle client escalations, conduct check‑up calls, and complete quality visits to maintain client experience.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On‑call Duties: Participate in on‑call rotation, responding after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when the Operations Director is unavailable.

Skills

Leadership

Sales & business development

Autonomy

Tech-savvy

Recruitment & staffing

Interpersonal communication

Google Workspace

Education

High school diploma or equivalent

Associates and/or Bachelor Degree

2+ years as Administrator/managing sales, customer service, HR in an office

Valid driver license

Auto insurance proof (state required)

Tools

Google Workspace

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director to support the Operating Director by leading in-office staff and overseeing scheduling, administrative and operational functions. This exempt role requires coordinating on-call duties, ensuring client and staff satisfaction, and maintaining standards across the office.

The position involves managing office personnel, liaising with Home Base, handling client escalations, and ensuring state compliance.