Operations Leader in Training: Service & Inventory

CarMax; Midlothian (TX); On-site; USD 68,000 - 120,000; Full time

Benefits offered by this job

Bonus eligibility

Equity opportunity

Job summary

CarMax Midlothian is seeking a Service Operations Support Manager in Training to lead teams, manage inventory, and drive service excellence within the Service Operations Department.

You'll partner with the Operations Manager to coach associates, monitor KPIs, and implement continuous improvement initiatives while ensuring a safe, customer-focused environment. This role offers growth with CarMax and requires adaptability to shift schedules and travel as needed.

Qualifications

• Minimum of 5 years of management experience in a fast-paced, complex environment.
• Ability to lead teams to achieve production goals and maintain operational standards.
• Skilled in reading, interpreting, and maintaining accurate data records.
• Strong multi-tasking abilities in a dynamic work setting.
• Effective verbal and written communication skills for customer and associate interactions.
• Proficiency in common and proprietary software systems.
• Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel.

Responsibilities

• Lead and manage associates to achieve production targets and maintain accurate inventory levels.
• Provide coaching and feedback through formal and informal observations to support associate development.
• Participate in hiring and training processes to build a strong, high-performing team.
• Monitor and maintain key performance measures to ensure operational success.
• Execute continuous improvement initiatives to enhance efficiency and customer experience.
• Resolve customer concerns promptly and professionally, delivering exceptional service.
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.

Skills

Management experience

Team leadership

Data interpretation

Multi-tasking

Verbal & written communication

Software systems proficiency

Flexible scheduling & travel

Job description

CarMax Midlothian is seeking a Service Operations Support Manager in Training to lead teams, manage inventory, and drive service excellence within the Service Operations Department.

You'll partner with the Operations Manager to coach associates, monitor KPIs, and implement continuous improvement initiatives while ensuring a safe, customer-focused environment. This role offers growth with CarMax and requires adaptability to shift schedules and travel as needed.