Operations Leader in Training — Service Ops & Growth

CarMax; Westborough (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

CarMax is seeking an Operations Manager in Training to lead and shape the Service Operations Department across assigned CarMax locations. The program builds leadership skills for end-to-end production, inventory management, and shop operations while aligning with CarMax standards.

You will collaborate with Sales, Business Office, and Purchasing teams to deliver an exceptional customer and associate experience, maintain P&L accountability, and champion process improvements as part of the Senior

Qualifications

• Ability to interpret and maintain accurate data records.
• Completion of CarMax-provided training in Inventory, Cosmetic, and Production processes.
• Strong multi-tasking skills and ability to make independent, critical business decisions.
• Proven ability to lead leaders, manage complex operations, and balance competing priorities in a fast‑paced, high‑volume environment.

Responsibilities

• Serve as a Senior Manager on the store leadership team, providing strategic leadership and direction across Service Operations, including reconditioning, cosmetic, production, and automotive service functions.
• Directly and indirectly lead multiple managers and a large frontline workforce, with accountability for staffing, performance management, associate developmental plans, succession planning, and engagement tools.
• Own operational execution through detailed oversight of key performance metrics (KPMs), production capacity, quality, cycle time, and cost controls, using data and trend analysis to drive continuous improvement.
• Maintain full financial accountability, including P&L ownership, expense management, labor optimization, and productivity targets aligned to business plans.
• Champion process improvement initiatives and company programs, ensuring consistent execution and alignment with CarMax operational standards.
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.

Job description

CarMax is seeking an Operations Manager in Training to lead and shape the Service Operations Department across assigned CarMax locations. The program builds leadership skills for end-to-end production, inventory management, and shop operations while aligning with CarMax standards.

You will collaborate with Sales, Business Office, and Purchasing teams to deliver an exceptional customer and associate experience, maintain P&L accountability, and champion process improvements as part of the Senior