Operations Leader in Training - Service & Growth Path

CarMax; Edison (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

CarMax is launching an Operations Manager in Training program designed to develop leaders for Service Operations across locations. You will guide reconditioning, cosmetic and production functions, while collaborating with Sales, Purchasing, and Business Office teams to deliver top-tier customer experiences.

Expect to oversee a large frontline workforce, manage staffing and development plans, and maintain finance and safety responsibilities.

Qualifications

• Ability to interpret and maintain accurate data records.
• Strong multi-tasking skills and ability to make independent, critical business decisions.
• Proven ability to lead leaders, manage complex operations, and balance competing priorities in a fast‑paced, high‑volume environment.
• 3+ years of management experience, retail management preferred.
• Ability to work in indoor/outdoor environments with a flexible rotating schedule, including nights, weekends, holidays, and 12-hour shifts, plus occasional travel for meetings and training.
• Willingness to work at multiple locations or relocate.
• Internal candidates must successfully complete SMDP before applying.

Responsibilities

• Serve as a Senior Manager on the store leadership team, providing strategic leadership across Service Operations.
• Directly and indirectly lead multiple managers and a large frontline workforce, with staffing, performance management, and development responsibilities.
• Own operational execution with oversight of KPIs, production capacity, quality, cycle time, and cost controls using data analysis.
• Maintain full financial accountability, including P&L ownership, expense management, labor optimization, and productivity targets.
• Champion process improvement initiatives and programs ensuring alignment with CarMax standards.
• Responsible for EH&S program including self-inspections, hazardous waste disposal, safety, and PPE.

Skills

Leadership

Data interpretation

Strategic thinking

Multitasking

Time management

Team development

Decision making

SMDP awareness

Job description

CarMax is launching an Operations Manager in Training program designed to develop leaders for Service Operations across locations. You will guide reconditioning, cosmetic and production functions, while collaborating with Sales, Purchasing, and Business Office teams to deliver top-tier customer experiences.

Expect to oversee a large frontline workforce, manage staffing and development plans, and maintain finance and safety responsibilities.