Operations Leader: Guest Experience & Team Development

Urban Air Adventure Parks; Minnesota; On-site; USD 65,000 - 85,000; Full time

Job summary

Urban Air Adventure Parks in Minnesota seeks an Assistant General Manager to lead daily operations, ensure safety and deliver exceptional guest experiences. This role supervises staff, drives customer service excellence, and aligns with our Culture of Activating Awesome.

You will oversee entertainment, food, beverage, attractions, and property inspections while managing schedules, training, and incentives. Must have hospitality background and strong leadership skills; weekend/evening hours

Qualifications

• Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• 3 years’ supervisory or management experience required.
• Ability to pass a thorough background check.
• CPR/First Aid Certification is preferred.
• Brand Ambassador and Culture Champion!
• Demonstrated ability of developing team members in areas of responsibility.
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
• Computer skills essential - Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

Skills

Hospitality experience

Supervisory experience

Leadership ability

Microsoft Office

Tools

Microsoft Office

Job description

Urban Air Adventure Parks in Minnesota seeks an Assistant General Manager to lead daily operations, ensure safety and deliver exceptional guest experiences. This role supervises staff, drives customer service excellence, and aligns with our Culture of Activating Awesome.

You will oversee entertainment, food, beverage, attractions, and property inspections while managing schedules, training, and incentives. Must have hospitality background and strong leadership skills; weekend/evening hours