Hospitality Team Leader — Customer Experience & Operations

Urban Air Adventure Parks; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Urban Air Adventure Parks seeks an Assistant Manager to lead daily operations, motivate staff, and uphold our Culture of Activating Awesome. This role provides supervision, coaching, and strategic direction to drive guest satisfaction and business results.

You will hire and train team members, develop schedules, manage inventory and expenses, and ensure safety standards across attractions, food and beverage, and events. Weekend, evening, and holiday availability is required.

Qualifications

• Experience in hospitality is essential across theme parks, family entertainment centers, hotels, resorts, or restaurants.
• Minimum 1 year of supervisory or management experience is required.
• Ability to pass a thorough background check.
• CPR/First Aid certification is preferred.
• Demonstrated ability to develop team members in areas of responsibility.
• Strong communication skills, both written and verbal.
• Professional grooming and conduct to set a staff example.
• Ability to work weekends, evenings, and holidays.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring staff perform at a high level.
• Assist in hiring, retention, coaching, discipline; ensure staff training programs are executed.
• Develop weekly schedules and ensure staffing levels meet business needs and guest experience goals.
• Lead and influence staff through motivation and leveraging strengths for customer satisfaction and productivity.
• Select and develop staff/trainers for leadership opportunities.
• Execute employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses.
• Oversee operations across entertainment, food and beverage, attractions and property inspections.
• Maintain a safe, clean, and secure environment for guests and staff.
• Continuously improve operational execution per Urban Air standards and philosophies.

Skills

Hospitality experience

Supervisory experience

Background check clearance

First Aid/CPR certification

Brand ambassador

Team development

Communication skills

MS Office

Professional grooming

Tools

MS Office

Job description

Urban Air Adventure Parks seeks an Assistant Manager to lead daily operations, motivate staff, and uphold our Culture of Activating Awesome. This role provides supervision, coaching, and strategic direction to drive guest satisfaction and business results.

You will hire and train team members, develop schedules, manage inventory and expenses, and ensure safety standards across attractions, food and beverage, and events. Weekend, evening, and holiday availability is required.