Guest Experience & Operations Leader

Urban Air Adventure Parks; Arizona; On-site; USD 52,000 - 68,000; Full time

Job summary

Urban Air Adventure Park is seeking a driven Manager to provide leadership and drive results while upholding our culture of activating awesome. This role oversees operations, staff supervision, and strategic initiatives to improve guest experience and business performance.

The Manager will hire, train, schedule, motivate, and develop team members, while ensuring safety, quality, and adherence to standards across entertainment, food, and attractions.

Qualifications

• 1 year supervisory or management experience is required.
• Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• CPR/First Aid Certification is preferred.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs.
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses.
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
• Maintain a safe, clean and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
• Other duties as assigned.

Skills

Leadership

Customer Service

Staff Training

Scheduling

Tools

Microsoft Office

Job description

Urban Air Adventure Park is seeking a driven Manager to provide leadership and drive results while upholding our culture of activating awesome. This role oversees operations, staff supervision, and strategic initiatives to improve guest experience and business performance.

The Manager will hire, train, schedule, motivate, and develop team members, while ensuring safety, quality, and adherence to standards across entertainment, food, and attractions.