Guest Experience & Ops Leader (Assistant GM)

Urban Air Adventure Parks; University Heights (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Urban Air Adventure Parks in University Heights seeks an Assistant General Manager to lead team operations and enhance customer experience. The role includes hiring, training, and direct supervision of staff.

Ideal candidates should have at least three years of supervisory experience in hospitality along with leadership skills. Weekend and holiday availability is necessary. This position aims at continuous improvement and adherence to Urban Air standards while promoting a positive culture.

Qualifications

• 3+ years of supervisory or management experience required.
• Experience in hospitality (Theme Parks, Restaurants, etc.) is a MUST.
• Ability to pass a thorough background check.

Responsibilities

• Cultivate a team environment providing exceptional customer service.
• Assist in hiring, retention, and training of staff.
• Ensure execution of employee recognition and incentive programs.

Skills

Hospitality Experience

Supervisory Skills

Strong Communication Skills

CPR/First Aid Certification

Job description

Urban Air Adventure Parks in University Heights seeks an Assistant General Manager to lead team operations and enhance customer experience. The role includes hiring, training, and direct supervision of staff.

Ideal candidates should have at least three years of supervisory experience in hospitality along with leadership skills. Weekend and holiday availability is necessary. This position aims at continuous improvement and adherence to Urban Air standards while promoting a positive culture.