Guest Experience & Operations Leader

Urban Air Adventure Parks; Coon Rapids (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Urban Air Adventure Parks in Coon Rapids is seeking a dynamic Manager to lead a motivated team. This role includes cultivating a team environment focused on exceptional customer service and ensuring operational standards.

The ideal candidate will have over a year of supervisory experience in hospitality, demonstrating strong leadership skills and the ability to motivate others. The position requires adaptability, excellent communication skills, and a commitment to upholding Urban Air's culture of Activating Awesome.

Qualifications

• 1+ year supervisory or management experience required.
• Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• Ability to pass a thorough background check.
• Strong communication skills; ability to write and verbally communicate in a clear manner.

Responsibilities

• Cultivate a team environment that provides exceptional customer service.
• Assist in hiring, retention of staff, coaching, discipline.
• Develop weekly schedules to meet business needs.
• Lead and influence staff to ensure maximum productivity.

Skills

Supervisory experience

Customer service

Team motivation

Communication skills

Microsoft Office

Job description

Urban Air Adventure Parks in Coon Rapids is seeking a dynamic Manager to lead a motivated team. This role includes cultivating a team environment focused on exceptional customer service and ensuring operational standards.

The ideal candidate will have over a year of supervisory experience in hospitality, demonstrating strong leadership skills and the ability to motivate others. The position requires adaptability, excellent communication skills, and a commitment to upholding Urban Air's culture of Activating Awesome.