Guest Experience & Operations Manager

RiseMe; South Dakota; On-site; USD 50,000 - 61,000; Full time

Job summary

Urban Air Adventure Park is seeking a highly motivated Manager to lead daily operations, drive guest experience, and uphold our culture of activating awesome. You will supervise staff, schedule shifts, train team members, and ensure safety and standards across attractions, food and beverage, and events.

The role requires hospitality experience and strong leadership; you will motivate others, manage budgets, and partner with leadership to deliver exceptional customer service while maintaining a

Qualifications

• Experience in hospitality is preferred.
• 1+ year supervisory or management experience required.
• Ability to pass a thorough background check.
• CPR/First Aid Certification is preferred.
• Brand Ambassador and Culture Champion!
• Demonstrated ability in developing team members.
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
• Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
• Professional grooming and conduct must be consistently displayed to set an example for staff
• Strong communication skills; ability to write and verbally communicate clearly
• Willing to learn and adapt to changes or challenges
• Ability to establish working relationships with all employees, management, and vendors
• Exercise good judgment in decision making
• Appreciation of diversity (thought, ethnic, gender, etc.)
• We work when others play! Must be able and willing to work weekends, evenings and holidays

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

Skills

Hospitality experience

Supervisory/Management experience

Brand ambassador

Team development

Communication skills

MS Office

Adaptability

Relationship building

Judgment

Weekend/evening/holiday availability

CPR/First Aid Certification

Professional demeanor

Diversity appreciation

Tools

Microsoft Office

Job description

Urban Air Adventure Park is seeking a highly motivated Manager to lead daily operations, drive guest experience, and uphold our culture of activating awesome. You will supervise staff, schedule shifts, train team members, and ensure safety and standards across attractions, food and beverage, and events.

The role requires hospitality experience and strong leadership; you will motivate others, manage budgets, and partner with leadership to deliver exceptional customer service while maintaining a