Operations Leader – Guest Experience & Team Growth

Urban Air Adventure Parks; Denton (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Urban Air Adventure Parks is seeking an Assistant General Manager at Urban Air Denton to lead daily operations and uphold our Culture of Activating Awesome. You will guide a diverse team, ensure top-notch guest service, and drive performance across entertainment, food, beverage and attractions.

The role requires strong leadership, scheduling, training and a commitment to safety and brand standards in a fast-paced indoor park environment. Eligible for weekends/evenings as needed.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

Job description

Urban Air Adventure Parks is seeking an Assistant General Manager at Urban Air Denton to lead daily operations and uphold our Culture of Activating Awesome. You will guide a diverse team, ensure top-notch guest service, and drive performance across entertainment, food, beverage and attractions.

The role requires strong leadership, scheduling, training and a commitment to safety and brand standards in a fast-paced indoor park environment. Eligible for weekends/evenings as needed.