Operations Leader: Drive Service Excellence & Growth

Rentokil North America; Yulee (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid holidays

Tuition reimbursement

Flexible schedule

Job summary

Rentokil North America is seeking an Operations Manager to lead a team of service specialists, drive client satisfaction, and achieve revenue goals. You will direct daily field operations, ensure scheduling efficiency, and coordinate with the sales team on business development.

The role requires a Bachelor's degree (preferred), 3–5 years in a management role focused on customer service, strong communication, and the ability to obtain required licenses.

Qualifications

• Bachelor’s degree (preferred but not required).
• 3–5 years in a management role with emphasis in customer service.
• Experience in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.
• Must possess a valid driver’s license from state of residence.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required.

Skills

Customer service leadership

Verbal and written communication

Education

Bachelor's degree

Job description

Rentokil North America is seeking an Operations Manager to lead a team of service specialists, drive client satisfaction, and achieve revenue goals. You will direct daily field operations, ensure scheduling efficiency, and coordinate with the sales team on business development.

The role requires a Bachelor's degree (preferred), 3–5 years in a management role focused on customer service, strong communication, and the ability to obtain required licenses.