Operations Leader: Contact Center & Clinical Excellence

Fuze Health Inc.; Oregon; Hybrid; USD 122,000 - 158,000; Full time

Job summary

Fuze Health Inc. is seeking a Manager of Contact Center and Clinical Operations to lead compliant, efficient, and scalable operations for our Contact Center and Clinical Operations.

The role focuses on patient experience, employee morale, and performance metrics, with cross-functional collaboration to improve processes and programs for regulatory compliance and business growth. You will oversee staffing, training, and execution, ensuring pharmacy practice aligns with regulatory standards and

Qualifications

• Experience creating and enforcing new workflows for partnerships, product launches and regulatory requirements.
• Experience as an operational manager or leader of a large mail-order/clinical operation.
• 2+ years leading a pharmacy operation and managing workflows.
• Expertise maintaining pharmacy compliance with state boards and DEA.
• Experience using analytical tools (Excel, Tableau, Looker) to drive operational excellence.

Responsibilities

• Own Contact Center and Clinical Operations workflow.
• Meet efficiency, service level, and quality targets for prescription processing.
• Supervise and mentor a diverse team focused on quality and patient experience.
• Recruit, onboard, coach, and evaluate performance; manage disciplinary actions.
• Create and enforce new workflows for partnerships, launches and regulatory requirements.
• Ensure compliance with pharmacy regulations and accreditation, policy development.
• Triage and resolve day-to-day escalations.
• Manage staffing, scheduling, and workflows.
• Drive quality performance metrics and continuous improvement.
• Obtain out-of-state licensure to ensure business continuity.
• Ensure operations comply with local, state, and federal pharmacy rules.
• Partner with Recruiting and HR to hire and develop pharmacists.

Skills

Workflow design

Operational leadership

Regulatory compliance

Data-driven decisions

Team management

Remote team leadership

Education

Pharmacy degree / Pharmacist license

Tools

Excel

Tableau

Looker

Job description

Fuze Health Inc. is seeking a Manager of Contact Center and Clinical Operations to lead compliant, efficient, and scalable operations for our Contact Center and Clinical Operations.

The role focuses on patient experience, employee morale, and performance metrics, with cross-functional collaboration to improve processes and programs for regulatory compliance and business growth. You will oversee staffing, training, and execution, ensuring pharmacy practice aligns with regulatory standards and