Remote Manager, Contact Center & Clinical Operations

Fuze Health Inc.; Michigan; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Remote work option

Job summary

Fuze Health is seeking an Operational Manager to oversee Contact Center and Clinical Operations, ensuring compliant, efficient, safe, and scalable processes. You will lead a team, drive patient experience, employee engagement, and adherence to performance standards, while partnering with Recruiting and HR to attract and develop talent.

Responsibilities include workflow ownership, regulatory compliance, performance metrics, onboarding, coaching, and executing new workflows for partnerships and

Qualifications

• Pharmacist licensed and in good standing with State Board of Pharmacy.
• 2+ years leading a mail-order/clinical operation.
• Experience creating, implementing and enforcing new workflows for partnerships and regulatory needs.
• Experience with regulatory authorities such as State Boards of Pharmacy and DEA.

Responsibilities

• Own Contact Center and Clinical Operations workflow.
• Meet efficiency, service levels, and quality metrics for prescription processing.
• Supervise and mentor a diverse team, focusing on patient experience and quality.
• Recruit, onboard, coach, evaluate, and discipline staff to maintain high performance.
• Create and enforce workflows for partnerships, product launches and regulatory requirements.
• Ensure pharmacy compliance with regulatory/accreditation requirements and board relations.
• Drive patient safety and clinical excellence through quality metrics.
• Oversee policy deployment and company-wide standardization.
• Ensure operations comply with local, state, and federal pharmacy laws and third-party payor rules.
• Lead on-duty expectations and on-call duties; liaise with regulatory bodies as needed.
• Collaborate with Recruiting/HR to attract and retain pharmacists.

Skills

Operational leadership

Workflow optimization

Team management

Remote team leadership

Education

Licensed Pharmacist (RPh)

Accredited School of Pharmacy graduate

Tools

Excel

Tableau

Looker

Job description

Fuze Health is seeking an Operational Manager to oversee Contact Center and Clinical Operations, ensuring compliant, efficient, safe, and scalable processes. You will lead a team, drive patient experience, employee engagement, and adherence to performance standards, while partnering with Recruiting and HR to attract and develop talent.

Responsibilities include workflow ownership, regulatory compliance, performance metrics, onboarding, coaching, and executing new workflows for partnerships and