Remote Head of Contact Center & Clinical Operations

Fuze Health Inc.; Central City (CO); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Fuze Health is seeking an experienced Operational Manager to lead our Contact Center and Clinical Operations. You will drive patient experience, performance metrics, compliance, and employee development across a high-volume mail-order/clinical operation.

Responsibilities include building scalable workflows, coordinating partnerships and product launches, ensuring regulatory accreditation, and mentoring a diverse team to maintain quality and safety in patient care.

Qualifikationen

• Previous experience as an Operational Manager or leader of a large mail order/clinical operation.
• Expertise establishing and improving complex workflows within a complex operation.
• 2+ years leading a high-performing pharmacy operation and managing workflows.
• Expertise maintaining pharmacy compliance and interacting with regulatory authorities such as the State Boards of Pharmacy and the Drug Enforcement Agency
• Experience making data-based decisions using analytical tools such as Excel, Tableau, or Looker to collect, analyze, and interpret data for operational excellence.

Aufgaben

• Own Contact Center and Clinical Operations workflow.
• Ensure the critical metrics for efficiency, service levels, and quality for prescription processing are met.
• Supervise and mentor a diverse team, focusing on enhancing quality and patient experience.
• Recruiting, onboarding, and developing team members, conducting performance evaluations, providing ongoing coaching, and managing disciplinary actions to ensure a high-performing, collaborative team environment.
• Create, implement and enforce new workflows for partnerships, product launches, and regulatory/accreditation requirements.
• Ensure pharmacy practice is in compliance with regulatory and accreditation agencies, including but not limited to policy development, suspicious patient/provider management, and representing the Company and its decisions with the Board of Pharmacies.
• Ensure patient safety and clinical excellence through Quality Performance Metrics
• Oversee deployment, training, and standardization of company policies and procedures.
• Ensure that Care operations are compliant with Local, state, and federal rules and regulations regarding the practice of pharmacy, Third party payor contract rules and regulations, Policies and procedures as set forth by Alto, Own manager on duty expectations in running the operation and on-call duties for the designated period of time, Ensure the pharmacy remains in good standing with all applicable regulatory bodies including the State Board of Pharmacies.
• Additional responsibilities include partnering with our Recruiting and HR teams to attract, hire, develop, performance manage, and retain a team of pharmacists.
• Previous experience creating, implementing and enforcing new workflows for partnerships, product launches, and regulatory/accreditation requirements.

Jobbeschreibung

Fuze Health is seeking an experienced Operational Manager to lead our Contact Center and Clinical Operations. You will drive patient experience, performance metrics, compliance, and employee development across a high-volume mail-order/clinical operation.

Responsibilities include building scalable workflows, coordinating partnerships and product launches, ensuring regulatory accreditation, and mentoring a diverse team to maintain quality and safety in patient care.