Remote Contact Center & Clinical Ops Manager

Fuze Health Inc.; Elm (PA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Benefits site

Job summary

Fuze Health seeks an experienced Operations leader to manage Contact Center and Clinical Operations, focusing on patient experience, efficiency, and regulatory compliance. You will recruit, coach, and develop a high-performing pharmacy team and implement workflows for partnerships and product launches.

The role emphasizes adherence to regulatory standards, quality metrics, and collaborative leadership across departments to ensure top-tier patient care and operational excellence.

Qualifications

• Graduate of an accredited school of pharmacy and licensed pharmacist (RPh) in good standing.
• Experience as Operational Manager or leader of a large mail order/clinical operation.
• Experience maintaining pharmacy compliance with regulatory authorities.
• Proven ability to create and enforce new workflows for partnerships, product launches, and regulatory/accreditation requirements.

Responsibilities

• Oversee Contact Center and Clinical Operations workflow to ensure efficiency and quality.
• Drive patient safety and clinical excellence through Quality Performance Metrics.
• Recruit, onboard, coach, and develop team members; manage performance evaluations and disciplinary actions.
• Develop and enforce policies for regulatory compliance and accreditation with state boards.
• Partner with Recruiting/HR to attract and retain pharmacists and optimize team performance.

Skills

Operational leadership

Workflow optimization

Pharmacy operations

Regulatory compliance

Data-driven decision making

Education

Pharmacy degree (PharmD)

Tools

Excel

Tableau

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Job description

Fuze Health seeks an experienced Operations leader to manage Contact Center and Clinical Operations, focusing on patient experience, efficiency, and regulatory compliance. You will recruit, coach, and develop a high-performing pharmacy team and implement workflows for partnerships and product launches.

The role emphasizes adherence to regulatory standards, quality metrics, and collaborative leadership across departments to ensure top-tier patient care and operational excellence.