Operations Leader - Commercial Landscaping Drive Efficiency

Brightview Landscapes Ltd.; Bay Shore (NY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer contributions

6–9 company paid holidays per year

Paid time off for vacation/sick leave

Tuition reimbursement

Variable pay opportunities

Job summary

BrightView Landscapes, LLC seeks an Operations Manager to oversee day-to-day branch operations, lead staff, manage resources, and ensure safety and compliance while achieving financial targets. You will drive continuous improvement, coordinate with Office Admin, Operations, Sales, and Account Management, and partner with the Director of Operations to execute CX excellence.

The role requires a Bachelor's or Associate degree, 7+ years in construction or landscaping, 2–3 years leadership,

Qualifications

• Associate’s or Bachelor’s degree in a landscape or business-related field, or equivalent experience in a service-based industry
• Minimum 7 years of experience in the construction or landscaping industry
• Minimum 2-3 years of management experience within the landscape or service industry
• Qualified Applicator License (Pesticide or Fertilizer) preferred
• Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls.
• Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures
• Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment
• Bilingual in English and Spanish preferred
• Effective written and oral communication skills
• Ability to create and foster a team-oriented environment

Responsibilities

• Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness
• Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
• Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
• Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
• Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation
• Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement
• Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
• Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
• Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
• Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations

Skills

Team leadership

Communication skills

Bilingual English/Spanish

Adaptability

Office software proficiency

Education

Associate’s or Bachelor’s degree in landscape/business field

Tools

Microsoft Office Suite

BrightPath

FSM

MFP/WAR calls

Job description

BrightView Landscapes, LLC seeks an Operations Manager to oversee day-to-day branch operations, lead staff, manage resources, and ensure safety and compliance while achieving financial targets. You will drive continuous improvement, coordinate with Office Admin, Operations, Sales, and Account Management, and partner with the Director of Operations to execute CX excellence.

The role requires a Bachelor's or Associate degree, 7+ years in construction or landscaping, 2–3 years leadership,