Operations Leader – Landscaping: Growth, KPIs & Safety

BrightView Landscapes; Forest Park (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer contributions

Holidays (6 to 9) per year

Paid time off

Tuition reimbursement

Variable pay opportunities

Job summary

BrightView Landscapes, LLC is seeking an Operations Manager to oversee day-to-day branch operations, drive efficiency, and ensure safety and policy compliance. You will manage staff, resources, and workflows to hit financial and operational targets while promoting customer service excellence.

The role emphasizes continuous improvement, cross-department collaboration, and leadership within a field-based environment.

Qualifications

• Associate’s or Bachelor’s degree in a landscape or business-related field, or equivalent experience in a service-based industry
• Minimum 7 years of experience in the construction or landscaping industry
• Minimum 2-3 years of management experience within the landscape or service industry
• Qualified Applicator License (Pesticide or Fertilizer) preferred
• Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls.
• Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures
• Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment
• Bilingual in English and Spanish preferred
• Effective written and oral communication skills
• Ability to create and foster a team-oriented environment

Responsibilities

• Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness
• Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
• Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
• Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance
• Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, conduct audits
• Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions
• Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
• Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
• Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements
• Partner with internal branch departments and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies

Skills

Team leadership

Budgeting

Safety compliance

Operations management

Bilingual English/Spanish

MS Office

Education

Landscape/business degree

7+ years field experience

Tools

BrightPath

Power BI

Leadr

Field Management Systems

CPQ/Estimating

Job description

BrightView Landscapes, LLC is seeking an Operations Manager to oversee day-to-day branch operations, drive efficiency, and ensure safety and policy compliance. You will manage staff, resources, and workflows to hit financial and operational targets while promoting customer service excellence.

The role emphasizes continuous improvement, cross-department collaboration, and leadership within a field-based environment.