Operations Leader, Client Services & Process Excellence

Williams Lea; Columbus (OH); Hybrid; USD 73,112 - 76,960; Full time

Benefits offered by this job

Health insurance options

401k Retirement Plan

Paid Time Off (PTO)

Life Insurance

Paid Parental Leave

Access to on-site Gym

Commuter Benefits

Job summary

Williams Lea is seeking an Account Manager for their Columbus office. This hybrid position requires strong leadership skills and a service-oriented approach within a customer service intensive environment. You will empower your team to deliver operational excellence and manage multiple service offerings effectively.

The role compensates between $73,112 and $76,960 per year, with comprehensive health benefits and a retirement plan. Join us to support team growth and continual improvement!

Qualifications

• Over 5 years’ experience in a customer service intensive environment.
• Proven track record in leadership and management.
• Excellent client service skills.

Responsibilities

• Lead team to communicate the company vision.
• Implement standardized processes for operations.
• Manage performance metrics of accounts against targets.

Skills

Client service skills

Leadership and management

Financial management

Service-oriented approach

Education

Bachelor’s degree or equivalent experience

Job description

Williams Lea is seeking an Account Manager for their Columbus office. This hybrid position requires strong leadership skills and a service-oriented approach within a customer service intensive environment. You will empower your team to deliver operational excellence and manage multiple service offerings effectively.

The role compensates between $73,112 and $76,960 per year, with comprehensive health benefits and a retirement plan. Join us to support team growth and continual improvement!