Senior Administrative Lead — Training & Operations

RR Donnelley & Sons; Columbus (OH); On-site; USD 54,443,000 - 77,366,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employer discounts

Job summary

Williams Lea by RRD is seeking a Senior Administrative Associate in Columbus, OH to provide a broad range of support to site, office, and clients. You will manage calendars, expenses, invoices, and communications while ensuring confidentiality and high quality.

The role emphasizes process improvement, training, and team leadership for admins. Ideal candidates have at least two years of professional administrative experience, strong MS Office skills, and a proven ability to handle multiple

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of administrative support experience in a professional setting.
• Advanced MS Office skills; ability to troubleshoot software used for admin tasks.
• Strong attention to detail and ability to work on multiple projects.
• Excellent organizational and deadline-driven abilities.
• Ability to handle confidential information with discretion.
• Proven customer service skills and professional communication.

Responsibilities

• Perform administrative support tasks including phone, customer service, document editing, data entry, scheduling, and travel arrangements.
• Maintain confidential information and distribute lists and client/employee data.
• Use logs and tracking software for admin tasks and ensure proper job tickets are completed.
• Assist in training plans and process maps for the admin operation; deliver training to Admin team.
• Coordinate with teammates and clients, manage deadlines, and escalate issues as needed.
• Provide QA on own work and on others' to ensure quality and accuracy.

Skills

Customer service

Keyboarding/typing

MS Office proficiency

Organizational skills

Deadline management

Problem solving

Communication skills

Independent/work in team

Discretion with confidential info

Adaptability

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Williams Lea by RRD is seeking a Senior Administrative Associate in Columbus, OH to provide a broad range of support to site, office, and clients. You will manage calendars, expenses, invoices, and communications while ensuring confidentiality and high quality.

The role emphasizes process improvement, training, and team leadership for admins. Ideal candidates have at least two years of professional administrative experience, strong MS Office skills, and a proven ability to handle multiple