Senior Account & Client Success Leader

Williams Lea; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Private medical insurance

Life insurance

Company pension

Corporate eye care

Employee discounts and benefits

Job summary

Williams Lea is seeking an experienced Account Manager in New York. This full-time role involves leading client service delivery, managing relationships, and ensuring operational excellence across teams. The ideal candidate will have over 5 years of management experience in a customer-service environment with a proven record of improving contract performance.

The package includes private medical insurance, life assurance, a pension scheme, and other employee benefits. Join a global employer committed to diversity and developing rewarding careers.

Qualifications

• Over 5 years of experience as a recognized leader and manager.
• Demonstrated record of resolving poor contract performance.
• Proven experience delivering complex service solutions.

Responsibilities

• Communicate a vision for client service delivery.
• Manage client relationships to ensure satisfaction.
• Oversee operations to meet contract and client needs.
• Drive continuous improvement and resolve issues.
• Create monthly Client Service Reviews for analysis.

Skills

Leadership in customer-service environment

Excellent client service skills

Financial management expertise

Service-minded approach

Experience managing complex multi-service solutions

Job description

Williams Lea is seeking an experienced Account Manager in New York. This full-time role involves leading client service delivery, managing relationships, and ensuring operational excellence across teams. The ideal candidate will have over 5 years of management experience in a customer-service environment with a proven record of improving contract performance.

The package includes private medical insurance, life assurance, a pension scheme, and other employee benefits. Join a global employer committed to diversity and developing rewarding careers.