Operations Lead: Process Improvement & Coaching

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Educational assistance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking an Operations Supervisor for AR Advantage Operations in Pittsburgh, PA. The role oversees transaction workflows, leads direct reports, and drives process improvements while ensuring policy adherence.

The position emphasizes coaching, collaboration with service partners, and risk mitigation. Work schedule is Tue-Sat, 7:00 AM - 3:30 PM EST, with an in-office setting and no visa sponsorship.

Qualifications

• Roles at this level do not require a university degree but require related experience.
• Typically requires 3+ years of related experience.
• In lieu of a degree, a combination of education, certs and experience may be considered.

Responsibilities

• Oversees operations workflow and owns the execution of transactions/processes.
• Manages and supports the team, escalations, and may interact with customers and third parties.
• Provides coaching, leads meetings and continuous improvement sessions.
• Executes process improvements and may oversee projects and SOP updates.
• Reviews transactions to identify exceptions and ensure risk mitigation.

Skills

Accountability

Customer Solutions

Ensure Compliance

Personal Initiative

Process Improvements

Results-Oriented

Risk Mitigation Strategies

Standard Operating Procedure (SOP)

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking an Operations Supervisor for AR Advantage Operations in Pittsburgh, PA. The role oversees transaction workflows, leads direct reports, and drives process improvements while ensuring policy adherence.

The position emphasizes coaching, collaboration with service partners, and risk mitigation. Work schedule is Tue-Sat, 7:00 AM - 3:30 PM EST, with an in-office setting and no visa sponsorship.